Please contact firstname.lastname@example.org to initiate a return or an exchange.
FOR A RETURN
- Step1: We will prepare shipping documents (Airway bill and Commercial Invoice) to you. Please print them out and sign all of them.
- Step2: Call the courier and request for a pick-up.
- Step3: the driver will come for the pick-up. Please hand him the return package as well as shipping documents(Airway bill x 1 copy and Commercial Invoice x 3 copies).
- Step4: Once return product reaches, we will inspect the condition of the product and make a refund via the payment method you used.
FOR AN EXCHANGE
Same as above. Please return the product and place a new order for the right size.
- - The item must be unused.
- - The item must be in the original packaging.
- - Return request must be made within 7 days after receiving the product.
For any questions, please send an email to email@example.com with your full name and the order number.